Standard
ISO 22361 maturity assessment
Crisis management
- ISO 22361:2022
- 197 questions
- 14 categories
- Maps to: Crisis management, Reputation management, Emergency response and life safety
What the standard requires
ISO 22361 provides guidance on crisis management: how an organization anticipates, prepares for, responds to, and recovers from crises that threaten its strategic objectives, reputation, or viability. It covers leadership, structure, decision-making under pressure, communication, and learning.
How ResiliencyPulse scores it
The ISO 22361 model has 197 questions in 14 categories covering the crisis management framework, leadership and culture, the crisis management team and its competencies, situational awareness, decision-making, communications, and post-crisis learning. It is the deepest model in the library and suits organizations that have a crisis management program and want to know how mature it really is.
Who assesses against it
Organizations with a crisis management team and plan who want to measure it against a published standard rather than against the last incident. Pairs with ISO 22301 for a complete continuity and crisis picture.
Questions
Do I need to be certified or regulated to use this model?
No. The model measures maturity against the standard’s structure. Certification and examination are separate processes this assessment does not replace.
Can I run this model alongside others?
Yes. Pro includes three models and Scale is unlimited. Results from every model roll up to the same eight resilience domains.